Return Policy

At Car Radio Upgrade, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied, our return policy is here to assist you.

Eligibility for Returns

To be eligible for a return:

The item must be unused, in its original condition, and returned within 30 days of receipt.

The product must be in its original packaging with all accessories and components included.

Proof of purchase, such as an order confirmation or receipt, must be provided.

Non-Returnable Items

The following items are not eligible for return:

Products that have been installed, used, or damaged due to improper handling.

Custom or personalized items.

Clearance or final sale items.

How to Initiate a Return

Contact Us:

Email: info@carradioupgrade.com

Phone: +46 764120364
Include your order number, product details, and reason for return.

Return Authorization:
Once your request is approved, you will receive a Return Authorization (RA) number and detailed return instructions. Returns sent without an RA number may not be accepted.

Shipping:

Customers are responsible for return shipping costs unless the product is defective or an error occurred on our part.

We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

For additional details, please visit our Returns page at https://carradioupgrade.com/return.

Refunds

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7 business days and credited to your original payment method. Please note that the time for the refund to appear in your account may vary depending on your payment provider.

Exchanges

If you wish to exchange an item, please initiate a return for the original product and place a new order for the desired item.

Damaged or Defective Items

If your product arrives damaged or defective:

Contact us within 7 days of receiving the item.

Provide photos or videos of the damage or defect for assessment.

We will arrange for a replacement or refund, including shipping costs.

Contact Information

For questions or assistance with returns, please contact us:

Address: Bygatan 50, 191 46 Sollentuna, Stockholm, Sweden

Phone: +46 764120364

Email: info@carradioupgrade.com

Additional Notes

This policy complies with the requirements set forth by Google Merchant Center.

We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for choosing Car Radio Upgrade. We value your business and are committed to providing a seamless shopping experience.